Privacy Policy

 

This privacy policy applies to the MYVAGON platform and related services, websites, and applications (collectively, the "Services") provided by MVAGON S.A. ("we," "us," or "our"). By using the Services, you agree to the collection, use, and sharing of your personal information as described in this privacy policy. If you do not agree with our policies and practices, do not use the Services.

 

  1. Scope and Applicability

This privacy policy applies to all individuals who use the Services, including shippers, carriers, drivers, and other users who may interact with the Services as part of their business activities. This privacy policy also applies to the processing of personal data by us on behalf of our clients, as data controllers, and to the processing of personal data by us as data processors on behalf of our clients, as data controllers.

 

  1. Definitions

For the purposes of this privacy policy, the following terms shall have the following meanings:

 

  1. "Personal data" means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
  2. "Data controller" means the natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.
  3. "Data processor" means a natural or legal person, public authority, agency, or other body which processes personal data on behalf of the data controller.
  4. "Processing" means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.

 

  1. Information We Collect

We may collect the following types of personal information from you when you use the Services:

 

  1. Contact information, such as your name, email address, phone number, and address.
  2. Profile information, such as your username, password, pictures and other profile details.
  3. Transaction information, such as the cargo details, pickup and delivery locations, dates, documentation, followed routes, and prices of the shipments you request or accept through the Services.
  4. Communication information, such direct messages through chat features.
  5. Evaluation information, such as shipper, carrier, and driver ratings.
  6. Location information, such as your GPS location and movement, when you use the Services or have location services enabled on your device.
  7. Device information, such as your device type, operating system, browser type, IP address, device identifiers, and other technical information.
  8. Communication and feedback, such as any comments, ratings, reviews, or other feedback you provide to us or other users through the Services.
  9. We may also collect information about your use of the Services, including the pages you visit, the features you use, the time and duration of your use, and any links you click.

 

  1. How We Process Your Information

We use the information we collect from you to provide, maintain, and improve the Services, as well as to personalize and enhance your experience. More specifically, we may use your information for the following purposes:

 

  1. To verify your identity and account information.
  2. To process and facilitate your shipments, including communicating with you and other parties involved, tracking the progress, and resolving any issues.
  3. To match you with potential cargo and carrier partners, based on your preferences, availability, and capabilities.
  4. To enable you to communicate and interact with other users through the Services, such as by messaging, rating, or reviewing them.
  5. To analyze and improve the Services, including by performing data analytics, conducting research, and developing new features and functionality.
  6. To send you updates, alerts, and notifications about the Services, as well as promotional and marketing materials from us or our partners, unless you opt-out of receiving such communications.
  7. To enforce our policies and terms of service, and to prevent, detect, and investigate fraud, abuse, security breaches, and other illegal or harmful activities.

 

  1. Sharing Your Information

We may share your personal information with third parties for the following purposes:

 

  1. With our affiliates, subsidiaries, and parent companies, to the extent necessary to provide, maintain, and improve the Services, or for other legitimate business purposes.
  2. With our service providers, such as payment processors, logistics providers, and data analytics firms, to the extent necessary to perform their services on our behalf.
  3. With our business partners, such as cargo shippers and receivers, to the extent necessary to facilitate and arrange your shipments and transactions through the Services.
  4. With law enforcement, government agencies, or other authorized parties, to the extent necessary to comply with legal requirements, enforce our policies, or protect the rights, property, or safety of us, our users, or the public.
  5. With other users of the Services, as necessary to provide and facilitate the Services, such as by displaying your profile, rating, and review information to other users.
  6. We may also share aggregated or de-identified information, which cannot reasonably be used to identify you, for research, analytics, and other business purposes.

 

  1. Data Transfer and Storage

Your personal data may be transferred to and processed in countries other than the country in which you are located. These countries may have data protection laws that are different from the laws of your country. We take appropriate measures to ensure that your personal data is protected in accordance with this privacy policy and applicable laws, including by entering into data processing agreements with our partners and service providers that contain standard data protection clauses approved by the European Commission.

 

We retain your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

 

  1. Your Rights and Choices

You have the following rights in relation to your personal data:

 

  1. The right to access your personal data and to request information about its processing.
  2. The right to rectify your personal data if it is inaccurate or incomplete.
  3. The right to erase your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected or processed.
  4. The right to restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to its processing.
  5. The right to object to the processing of your personal data for direct marketing purposes or for purposes of scientific or historical research and statistics.
  6. The right to data portability, which allows you to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller, in certain circumstances.
  7. The right to withdraw your consent at any time, where the processing of your personal data is based on your consent.

 

You can exercise your rights by contacting us using the contact details provided below. You can also opt-out of receiving promotional and marketing communications from us by following the unsubscribe instructions in such communications.

 

Please note that some of these rights may be limited or qualified by applicable laws, and we may request additional information from you to verify your identity and to process your request. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

 

  1. Children's Privacy

The Services are not intended for children under the age of 18, and we do not knowingly collect personal data from children. If you are a parent or guardian and you believe that your child has provided personal data to us, please contact us using the contact details provided below and we will take appropriate measures to delete such data.

 

  1. Referral Program

Our Service might occasionally offer a referral program through which our users may refer other individuals to register for our Service. Users who successfully refer others to register for the Service will be eligible to receive rewards in the form of monetary compensation or other benefits. The referral program shall be open to all registered users of our Service, including drivers, carriers, and shippers who use our web platforms and mobile applications.

 

By participating in the referral program, users agree to the terms and conditions outlined in this Privacy Policy and any additional terms and conditions that may be imposed by us in relation to the referral program. Users understand and agree that the referral program is subject to change, and that the current terms and conditions of the referral program may be modified or terminated by us at any time without notice.

 

In order to participate in the referral program, users will be required to provide certain information about the individuals they are referring, including but not limited to their name, email address, and phone number. Users understand and agree that this information will be used by us solely for the purpose of facilitating the referral program and that we will not share this information with any third parties without the referred individuals' consent.

 

Users also understand and agree that any rewards earned through the referral program are subject to verification and that we reserve the right to withhold or revoke rewards if we suspect fraud or misuse of the referral program.

 

By participating in the referral program, users represent and warrant that they have obtained all necessary consents and approvals from the individuals they are referring, and that they will indemnify and hold us harmless from any and all claims, damages, and expenses that may arise as a result of their participation in the referral program.

  1. Cookie Notice

MYVAGON and its partners use cookies and other technologies to collect and store information when you use our apps, websites, emails, and online advertisements. This Cookie Notice explains how we use cookies and how you can control them.

 

  1. What are cookies?

Cookies are small text files that are stored on your browser or device by websites, apps, and advertisements. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

 

  1. How does MYVAGON use cookies?

We use cookies for various purposes, such as:

 

    1. Authenticating users and remembering user preferences and settings
    2. Analyzing the popularity of content and measuring the effectiveness of advertising campaigns
    3. Understanding the online behaviors and interests of users who interact with our services
    4. Analyzing site traffic and trends
    5. We may also allow third parties to provide audience measurement and analytics services, serve advertisements on our behalf across the internet, and track and report on the performance of those advertisements. These entities may use cookies, web beacons, software development kits (SDKs), and other technologies to identify the devices used by visitors to our websites and when they visit other online sites and services.

 

  1. How can I control cookies?

 

    1. You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can impact your user experience and some features of our services may not work as intended.
    2. You can set or update your browser settings to accept or reject cookies.
    3. You can also use tools and extensions to manage and delete cookies.
    4. You can also opt out of being tracked by certain advertising networks for interest-based advertising by visiting the Digital Advertising Alliance's Consumer Choice page or the Network Advertising Initiative's Consumer Opt-Out page.

 

Please note that MYVAGON is not responsible for the content or privacy practices of third party websites or services that you may access through our Services. We encourage you to read the privacy policies of those websites and services before sharing your personal information.

 

If you have any questions or concerns about our use of cookies, please contact us using the contact details provided in the Contact Us section of this privacy policy.

 

By continuing to use our Services, you agree to the use of cookies as described in this Cookie Notice.

 

  1. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post any updates on this page and encourage you to review the privacy policy periodically for the latest information on our privacy practices. If we make material changes to this privacy policy, we will notify you through the Services or by other means, such as by email or by displaying a notice on our website.

 

  1. Contact Us

If you have any questions or concerns about this privacy policy, or if you would like to exercise your rights or make a complaint, please contact us using the following contact details:

 

MYVAGON SINGLE MEMBER S.A. – MYVAGON S.A.

Michail Aggelou 6, Ioannina, 45332, Greece

+30 6955-99-6661

support@myvagon.com

 

You also have the right to lodge a complaint with the competent data protection authority in your jurisdiction.